Cancellation:

Cancellations with more than 28 days’ notice before trip departure:

You will be refunded 100% of the total tour price.

Cancellations with less than 28 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of cancelling any arrangements made for your tour.

Cancellations with less than 96-hours’ notice before trip departure:

No refund will be given if tours are cancelled with less than 96 hours’ notice, as Crazy Puffin will be charged for all costs such as guides, transport etc.

Crazy Puffin camping trip is undertaken on the responsibility of its participants. Crazy Puffin does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions.

Crazy Puffin camping trip can be weather and condition dependent and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind.

Crazy Puffin will need minimum of 2 clients for each trip. If that minimum is not reach and trip is cancelled, you will get 100% refund from your booking.

General terms

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

Crazy Puffin is a tour operator, offering camping trip around Iceland.

Please make sure to fill in and/or provide all necessary details upon booking your trip. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked please contact Crazy Puffin immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Crazy Puffin can not be responsible for mistakes in the booking process.

Crazy Puffin reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Crazy Puffin is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Crazy Puffin with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

Please note that all prices for the services provided by Crazy Puffin are in Icelandic króna (ISK). The price displayed in the checkout step is the final price including VAT. However, as a local operator Crazy Puffin can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.



 

2. Pick-up & Drop-off Services

Crazy Puffin offers pick up and drop-off service for our tour. Please read the tour description very carefully and notify us about your pick-up location.

You as the traveler are responsible for your pick-up, this includes providing Crazy Puffin with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Crazy Puffin will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact us at (info@crazypuffin.com).

Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.

3. Meeting us on location

If you are planning to meet us on location for your tour then please be sure that this can be arranged. For Crazy Puffin camping trip, it is possible to meet us on location. If it is required to meet up on a location, Crazy Puffin will give you detailed description on where to meet up.

You as the traveler are responsible for arriving to the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your tour. Crazy Puffin will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact us (info@crazypuffin.com).

Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.

4. Travel insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.

5. Icelandic weather and conditions

Crazy Puffin camping trip is dependent on weather and general conditions. Crazy Puffin reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.

Crazy Puffin can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Crazy Puffin’s control. Crazy Puffin acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Crazy Puffin family such as individual agencies, hotels, other tour operators, camp sites, airlines, guides, restaurants or any other person‘s or company‘s act.

In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

 

6. Assumed risk & Outdoor activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Crazy Puffin guidelines and must take proper responsibility for their own safety.Crazy Puffin do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. You may be requested to sign an additional liability release.

privacy policy all personal information will be strictly confidential and will not be given or sold to a third party

Governor law / jurisdiction these terms and conditions are in accordance with Icelandic law.

Info@crazypuffin.com

tel. +354 8549009

     +354 7744711

ICELAND

Crazypuffin ehf

5602180600

Vesturvör 13f

200 Kópavogur